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Add, Edit and Prioritize the Contacts Addresses

Evelyn Bernardo Updated by Evelyn Bernardo

The contacts addresses are a kind of contact field as names and groups. The contact addresses can be added, edit and prioritize when you update the contact dialog box accessed through the "Edit" option on each contact configurations.

How add a contact?

The "Add Connection" menu provides an entry that you can add a lot of kinds of connections. You can add just one call per time. The arrow pointing to the top located on the right of the address field is what you will use to prioritize the contacts address. The platform recognize the first address as the most import, which is a good indicator for the out messages. Let's imagine that your account has a phone number, Twitter and Telegram channels connected and you are going to send messages to 3 contacts, each one with a different priority. The channel that corresponds to the address priority of each contact that will send them a message. In other words, if you have 3 channels of solicitation message process of 1 sent; your Twitter channel will send for the contacts with priority on this channel, your Telegram channel will send for the contacts with priority on this channel, and the process repeats for all channels. On the contrary, the channel priority behavior still the same: the prioritized contact address will dictate what kind of messages the contact will receive.

How to prioritize a contact?

If you have a lot of channels in the same category connected to your account, the last channel used by your contact will be prioritized. The contacts will be connected to a relationship with a specific channel (they will just receive the messages from this channel) if each of these conditions happens:

  • You have a lot of channels of the same type connected with your account.
  • Prioritize the type of contacts address corresponds with the type of the channel (for example, phone number) that has a lot of channels (for example, different phone numbers).
  • The contact starts the contact through a received message.
  • Using an Imported Contact
  • The contacts can be imported with a different address, but just an address for each type.

Using an imported contact

The contacts can be imported from different kinds of addresses, but just one address for each kind.

How to update a contact?

You can update the contacts information, including the contact field and the value of his importation. The contacts addresses are kinds of standard value, can be added, but not replaced through an importation if the UUID column contains UUID(s) contact(s). You can update the contacts information, including the contact field and the value of his importation. The contacts addresses are kinds of standard value, can be added, but not replaced through an importation if the UUID column contains UUID(s) contact(s). UUIDs contacts can be acquired through contacts exportations (UUIDs are included in all contacts exportation) or using the lists consult on the API Explorer. You just need to log in your account, add the appropriate parameter to filter the contacts that you want to be found (or leave the consult gaps with blank space to consult your contacts), then click on "GET" button.

The platform will return all the information associated with your contact (s), including your UUID(s).

How did we do?

Adding a Contact

Adding New Fields

Contact