Platform
Getting Started
So, what we can do with the Platform?
Platform Introduction
General organization's settings
Platform's Glossary
Channels
Channels Introduction
Adding a Telegram channel
Adding a Web channel
Creating a Script to use the Web Channel
Adding Viber channel
Adding a Facebook Channel
Adding a Twitter channel
How a SMS Integration Works
WebSocket Connection
Contacts and Messages
Contacts Introduction
Contact's messages
Select a Message to Schedule for Later
Adding Media to the message
Contact Fields
Static and Dynamic Groups
Importing Contacts
Flows
Flows introduction
Flows Creation
Flow editor and tools
Action cards
Decision cards
Call Webhook: Making requests to external services
Split by Intent: Using Classifiers
Import and export flows
Expressions and Variables
Triggers and Campaigns
Adding a trigger
Triggers Types
Tell a flow to ignore triggers and keywords
Campaign introduction
How to create a Campaign
Editing events
Extras
Artificial Intelligence
- All Categories
- Platform
- Contacts and Messages
- Contact Fields
Contact Fields
Definition
Contact fields are variables created on the platform where we save values about the people with whom we interact. The values added in these fields will be saved along with other contact information, such as your URN and Date of creation.
Regardless of the flow your contact is in, you can access your fields using the variable @fields.field_name or @contact.fields.field_name
How to create a field?
To create a contact field, just go to the contacts page, clicking on contacts in the top menu, and after that click on the Manage Fields button, just below the search.
You will be redirected to the contact field management page, where you will find: All existing fields, their writing as a variable and the type of value that is accepted and how many times it has been used. To create a new field, just click on create field.
Then just:
- Choose the label for your contact field by filling in the Label field;
- The type of value the field can save, in the Field Type selection. The accepted value types are: Text, Number, Date & Time, State, District and Ward;
- Whether or not you want this field to appear in the preview of the contact page, by selecting the Featured field check box.
If you want to edit any information, just click on the existing contact field, so the edit pop-up will open again.
