So, what we can do with the Platform?
General organization's settings
Adding a Telegram channel
Adding a Web channel
Creating a Script to use the Web Channel
Adding Viber channel
Adding a Facebook Channel
Adding a Twitter channel
How a SMS Integration Works
Contacts and Messages
Select a Message to Schedule for Later
Adding Media to the message
Static and Dynamic Groups
Flow editor and tools
Call Webhook: Making requests to external services
Split by Intent: Using Classifiers
Import and export flows
Expressions and Variables
Triggers and Campaigns
Adding a trigger
Tell a flow to ignore triggers and keywords
How to create a Campaign
Creating an Intelligence
Managing your team
Intents and Entities
Content Intelligence (new!)
Updated by Kayalla Barreto
Messages are all interactions that take place when you send or receive a message using your contacts or application. Similar to your email account, the platform allows you to view all messages, archive them, delete them, etc. All messages will be on the left side of the page.
Inbox: messages in this folder are all messages received by a stream. The messages in this folder are sent by contacts who are not active in the flow.
Flows: the files in this folder include messages received by your flows; messages are sent by contacts who are active in the flows when messages are sent.
Archived: the archiving process removes messages from your inbox, but keeps them in your account, so you can find them later. The messages found in "Inbox" or "Flows" can be archived here. If you want to delete a message, place it in the “Arquived” folder and then delete it. All messages found here can be returned to the original folder.
Outbox: pending messages. When the message is sent, it is moved from this folder to “Send”.
Sent: All messages sent by the organization.
Calls: contains all calls made and received on the channel connected to your account. You can see the date, direction and duration of the call.
Schedules: messages scheduled to be sent in the future. Go to this folder to view or edit messages that have not yet been sent.
Failed: messages that have not been delivered.