Platform
Getting Started
So, what we can do with the Platform?
Platform Introduction
General organization's settings
Platform's Glossary
Channels
Channels Introduction
Adding a Telegram channel
Adding a Web channel
Creating a Script to use the Web Channel
Adding Viber channel
Adding a Facebook Channel
Adding a Twitter channel
How a SMS Integration Works
WebSocket Connection
Contacts and Messages
Contacts Introduction
Contact's messages
Select a Message to Schedule for Later
Adding Media to the message
Contact Fields
Static and Dynamic Groups
Importing Contacts
Flows
Flows introduction
Flows Creation
Flow editor and tools
Action cards
Decision cards
Call Webhook: Making requests to external services
Split by Intent: Using Classifiers
Import and export flows
Expressions and Variables
Triggers and Campaigns
Adding a trigger
Triggers Types
Tell a flow to ignore triggers and keywords
Campaign introduction
How to create a Campaign
Editing events
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- All Categories
- Platform
- Contacts and Messages
- Contacts Introduction
Contacts Introduction
Updated
by Kayalla Barreto
Here are all the people you want to keep in touch with. There are two ways for a user to become a contact on the platform:
- Actively send a message to some channels registered by the organization.
- Through the Import contacts button that allows the import of a spreadsheet (which must follow specific rules) with contacts that do not yet interact with the platform.
By clicking on the contacts menu, you can select the following features:

- Import Contacts: button to import a spreadsheet (with some construction rules) with external contacts for the platform. If the user is in this spreadsheet, Push recognizes him and manages to treat him by the name registered since the first message sent by the platform.
- Create Contact: button to create contact, where we can create a new contact from scratch within the platform;
- Create Group: button to create group, where we can create a name for a group of contacts;
- Contacts: list of contacts, with the respective types of contacts that we can find (blocked, stopped and all available contacts);
- Groups: list of groups, with the respective groupings created in that organization. They can be Static Group (when we add the contact manually or by flows) and Dynamic Group (search bar that uses specific expressions and “automatically” add the search result in the group);
- Individual Contact List: all the information that the platform has about the user;
- Manage Fields: button to create contact fields, where we can create different fields for contact information;
- Export: button to export, where we can export all the contacts of the organization;
- Personalized Search Field: where we can build queries to search for contacts, either by name, field or even logical rules.