Flows
Flows introduction
What is a flow? A flow is a set of steps organized in a flowchart format. These steps are applied to your contacts when they enter the stream, that is, when they start a conversation. In flows, these…
Flows Creation
How to create a flow? The process for creating flows is very simple and intent. There are some configuration options that need to be taken into account in some situations, but it is not at all compli…
Flow editor and tools
What is the flow editor? The flow editor is the environment where we create the charts and set up our flow. In it, we are free to create and edit connections, decisions and actions for our conversati…
Action cards
After understanding a little more about what Action Cards are in our Introduction to flows, we will now move on to what cards exists and what we can do with each one. To facilitate navigation through…
Decision cards
Decision cards are a very important part of the logical constructions of our flows. In the introduction of transfers we talked little about the concept of these cards, and now we will understand a li…
Call Webhook: Making requests to external services
What is an API? The acronym API corresponds to “Application Programming Interface“. They are a way of integrating systems, enabling benefits such as data security and ease of exchanging information.…
Split by Intent: Using Classifiers
What are Classifiers? Classifier is the term used on the platform to refer to artificial intelligence platforms and systems responsible for classifying responses and contact entries, returning keywor…
Import and export flows
There are many reasons for wanting to import and export flows, from wanting to pass on a solution to a friend that we created on the platform to creating a template to disseminate within our communit…
