Defining Keywords for a flow

Kayalla Barreto Updated by Kayalla Barreto

You can attribute keyword(s) to a flow to allow your contacts to start a flow using your criteria. The keyword is the first word in a received message.

To attribute a keyword in a flow:

  1. Go to the “flow”

  1. Choose a flow.

  1. Select “Edit” on the configuration icon on the top right of the flow editor.

  1. Add a keyword(s). Notice that this option is not case sensitive (doesn't differ upper and lower case), for example, Register and register are processed in the same way.

Ignoring triggers

You can select the “Ignore triggers” to block that your contacts start another editing flow. When this box is selected, a contact can not start a new flow if send a keyword attributed to a different flow.

How did we do?

Starting Another Flow