Sending a Message Through the Flow

Kayalla Barreto Updated by Kayalla Barreto

“Send a response message” is an action that you will use to communicate with your contacts on a flow, allowing to avoid an automatic message when reaches a determined step on the flow.

On the example below, we create an action “Send Message” that sends a message to people who indicate interest in Alagoas, if they want to receive additional information about the State. Send a message, in the platform standard action flow, they are created every time that you drag a call from the red square on the button of each ActionSet or RuleSet.

Characters Limites

If a Send Message action exceds 160 characters, the message will be divided and send in two messages. There is a counter below the dialog box showing how many characters you can use until the 160 characters typed. On the example below, the message has 54 characters.

How did we do?

Visualizing and Exporting Variables

Introduction to Flow Variables