Sending a Message to Somebody Else

Kayalla Barreto Updated by Kayalla Barreto

You can add an action on your flow to avoid sending a message to somebody who is not an active contact on this step. For example, this action can be used for:

  • Other contacts progress warmings on a flow;
  • Contact response warming for an answer in a flow;
  • Link a contact with a team member able to talk directly on your own cell phone.

Forwarding Messages

On the example below, a flow was configured to forward a response to a contact from a specific question to the members' team:

On the messages above, we use variables to represent the following information about each contact on this step: Represents the contacts name activated on the flow;

@flow.estado: Represents the State chosen for the contact on the “Wait for Estado” step; Represents the user email. vs. @contact

Notice that there are two ways to do a contact reference in the fields into the flow.

@contact- Refer the contact who is going to receive a message. On most of the cases this is an active contact – the person who responses are being manipulated into the flow. To Send a Message to Someone Else, @contact refer to a contact or a contact group that the message is going to be sent. refer the contact who sent the last processed message on the flow. Most of the cases, this is also an active contact. To use Send a Message, e @contact are the same contact. To use Send a Message to Someone Else, refer the contact who reach the Send a Message to Someone Else on the flow, then, sending the message.

Look here an example:

When a message is created by Send a Message to Someone Else is sent to Nelson, @contact.first_name will be replaced for the Nelson first name. and will be replaced for the name and contacts email through the flow.

How did we do?

Creating a New Flow

Creating a Flow in Different Languages