So, what we can do with the Platform?
General organization's settings
Adding a Telegram channel
Adding a Web channel
Creating a Script to use the Web Channel
Adding Viber channel
Adding a Facebook Channel
Adding a Twitter channel
How a SMS Integration Works
Contacts and Messages
Select a Message to Schedule for Later
Adding Media to the message
Static and Dynamic Groups
Flow editor and tools
Call Webhook: Making requests to external services
Split by Intent: Using Classifiers
Import and export flows
Expressions and Variables
Triggers and Campaigns
Adding a trigger
Tell a flow to ignore triggers and keywords
How to create a Campaign
Creating an Intelligence
Managing your team
Intents and Entities
Content Intelligence (new!)
Updated by Matheus Enrique Alves
What is a campaign?
A campaign is a set of time events designed to affect contact groups. For a campaign to be created, we need a group of contacts and at least one date and time contact variable.
The time events that make up a campaign are triggers scheduled to be triggered on a certain date. These triggers can send messages, start flows and even take precedence over other interactions that the contact is having with the platform.
Why use a campaign?
Campaigns are our form of active interaction with the contact. In other words, with them we managed to make the platform talk to the contact and not be dependent only on the contrary.
Do you want to collect a response from your contact? Remember the contact of any appointment? Notify the contact about updates to your order? A campaign can be the solution.
In the next articles we will talk about how to build your campaigns and set up your events correctly.