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Start a Flow After Receiving a Message Not Handled Elsewhere

Nathallia Salvador Updated by Nathallia Salvador

If the contact is not active in any flow and sends any message, this trigger can be used to capture this message and start any flow you want. It means you can start a flow after receiving a not handled message from your contact.

To start a flow for unhandled messages

  1. Go to the guide Triggers and click on the box Create a Trigger.

  1. Click on the Start a flow after receiving a message not handled elsewhere button.

  1. In Flow, choose the flow that you want to start.
  2. In Only Groups you can choose the group(s) that the trigger will be applied, if you leave the field empty, the trigger will be applied to all contacts.
  3. Click on the Create Trigger.

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