Platform
Getting Started
So, what we can do with the Platform?
Platform Introduction
General organization's settings
Platform's Glossary
Channels
Channels Introduction
Adding a Telegram channel
Adding a Web channel
Creating a Script to use the Web Channel
Adding Viber channel
Adding a Facebook Channel
Adding a Twitter channel
How a SMS Integration Works
WebSocket Connection
Contacts and Messages
Contacts Introduction
Contact's messages
Select a Message to Schedule for Later
Adding Media to the message
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Static and Dynamic Groups
Importing Contacts
Flows
Flows introduction
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Action cards
Decision cards
Call Webhook: Making requests to external services
Split by Intent: Using Classifiers
Import and export flows
Expressions and Variables
Triggers and Campaigns
Adding a trigger
Triggers Types
Tell a flow to ignore triggers and keywords
Campaign introduction
How to create a Campaign
Editing events
Extras
Artificial Intelligence
- All Categories
- Platform
- Triggers and Campaigns
- Tell a flow to ignore triggers and keywords
Tell a flow to ignore triggers and keywords
Updated
by Kayalla Barreto
When a contact sends a message that matches a keyword that you have defined to start the flow, it will automatically be placed in the standard flow. This means that if the contact was placed in flow A and the user responded with a message containing a keyword that starts flow B, it leaves flow A and starts flow B. This is useful in situations where you want to allow your contacts to move between flows using keywords.
If you want to keep your contacts flowing until they expire, you can configure to ignore the keyword until your contacts have left the first flow.
To tell a flow to ignore triggers and keywords:
- Go to "flow" and click on the flow you want to modify;
- Click on the gear icon in the upper right corner of the flow editor and then click on the "Edit" option;
- Check the box "Ignoring triggering keywords when you're in that flow";
- Click Save Changes button
