Afinal, o que dá para fazer no Push?
Adjusting the Time Zone and Date Format
Adjusiting the Languages Configuration
Adding Viber channel
Creating a flow to a surveyor
Using a Android CellPhone as a Channel
How a SMS Integration Works
Deleting a Channel
Adding an e-Mail channel
Select a Message to Send Later
Adding Audio to the Message
Adding Video to the Message
Adding Image to the message
Adding a Contact
Add, Edit and Prioritize the Contacts Addresses
Adding New Fields
Editing the Fields
Looking for Contacts
Configuring the Contact Language
Types of Contacts and Variables
Contatos e Mensagens: URN's, campos de contato e grupos
Introdução a Fluxos
Visualizing and Exporting Variables
Sending a Message Through the Flow
Introduction to Flow Variables
Classifing and Deleting Contacts in Groups
Sending an Email
Exporting and Importing a Flow
Adding and Actualizing the Contact Fields
Types of Flows
Starting a Webhook
Starting a Flow
Creating a New Flow
Sending a Message to Somebody Else
Creating a Flow in Different Languages
Know the Flow Editor
Start Someone Else in Flow
Adding Labels to Responses
Starting Another Flow
Defining Keywords for a flow
Expressions and Variables
Expressions and Variables Introduction
Date and Time
Referencing the variables
Date and Time Values
Introduction to Triggers
Creating a Message Keyword that Launches a Flow
Creating a Message Keyword that Allows People to Join a Group
Start a Flow in the Future or on a Schedule
Start a Flow After Receiving a Call
Start a Flow After a Missed Call
Start a Flow When a Conversation is Started by a Contact
Start a Flow After Receiving a Message Not Handled Elsewhere
Ignoring a Keyword in a Flow
Como criar um gatilho
U-Partners - Proper use of features
Wait for Response's categories
Website polls - Graphic vs. Words cloud
Modifying started Poll's flows
Creating and Deleting a Group
Adding or Removing a Contact from a Group
Creating a Dynamic Group
Table of Contents
Updated by Tales Souza
How to direct message an anonymous reporter? That's the main purpose of U-Partners, where you can setup some strategies to access previous labeled messages and chat with contacts anonymously.
Understand the scenario
To label messages correctly you need to build the flow like the example below, where the Add Label actionset is placed right after the Wait for response. That's very important as the Label feature is direct linked to the flow step.
It's also possible to create labels not synced and assign a contact's group to have all messages labeled. To start creating it, go to your U-Partners workspace, select Organization (at the top bar) and hit New at the Labels tab.
You'll have to name the label, give it a short description and select the group that will have messages labeled.
Messaging the contact
You can send a single message to the contact by clicking Reply. Contact's source message will be archived and the sent message will be received at the same channel they used to chat.
Opening a case
If you want to chat with the contact, a case needs to be opened.
A new window will popup, asking for additional details.
Type the message to be sent and hit send.
Closing a case
Once the conversation is done, you must close the case by hitting Close.
Add a final note to the case and close it.
Importance of closing all cases: All messages within cases are archived. Leaving cases opened will make that contact's messages prematurely archived, and that can compromise polls accuracy.
Preventing the chat to send messages while the contact has a case open
As you will set the uncaught message trigger, all contact's messages will be replied by the flow set up. You'll have to set a group for chatting contacts and sort it at that flow. In the example I named that group Bot. All contacts should be added to this group, you can use a dynamic group for that.
You'll also need a flow just to add contacts back to that group, in this example a named it Activate chat. And then, let's set up U-Partners to work with that.
At the U-Partners properties, select Suspend groups and Follow-up Flow.
Now you'll be able to talk freely as long as the case remains open, and after closed the contact will experience messages replies again.